Figena
Share enough context to investigate without exposing unnecessary sensitive data.
Explain what you were trying to do and what you expected to see.
Include the page, workspace, approximate time, and exact message shown. A screenshot can help when it excludes unrelated sensitive information.
Mention recent imports, role changes, plan changes, browser updates, or record edits that may be related.
Do not send passwords, verification codes, private keys, full payment-card numbers, or unrelated customer and employee records.
Reload the page and confirm the selected workspace and filters. Avoid repeated destructive actions while the outcome is unclear.
Use the same support thread for follow-up so actions, screenshots, and decisions remain connected.