Figena
Run internal chats and a support inbox with clear status, assignment, and tags. Keep public replies separate from internal notes.
Triage faster, collaborate clearly, and keep context in one place.
Support conversations stay actionable: set status to open, pending, or closed, and assign threads when someone needs to own the next step.
Open, pending, and closed make the queue readable at a glance.
Filter by assigned to me or unassigned to focus on what matters now.
Use internal notes to capture decisions and handoffs without sending noise to customers. For internal work, start DMs and group chats in the same workspace.
Document context for the team while keeping customer messages clean.
Message teammates directly or coordinate in a group chat.
Keep a single thread for customer-facing conversations and respond with public messages when needed. Conversations can be created from public booking flows and handled in your inbox.
Toggle between internal notes and public replies based on the situation.
Bring incoming threads into the same inbox where the team already works.
Start with one inbox, then add chat when the team needs it.