One place for messages. A next step for every conversation.
Team messages and customer threads, each on the right path.
Triage faster, collaborate clearly, and keep context in one place.
More messages should not mean less context.
Triage with status and ownership
Support conversations stay actionable: set status to open, pending, or closed, and assign threads when someone needs to own the next step.
Open, pending, and closed make the queue readable at a glance.
Filter by assigned to me or unassigned to focus on what matters now.
Keep internal context in the thread
Use internal notes to capture decisions and handoffs without sending noise to customers. For internal work, start DMs and group chats in the same workspace.
Document context for the team while keeping customer messages clean.
Message teammates directly or coordinate in a group chat.
Reply publicly when the customer is involved
Keep a single thread for customer-facing conversations and respond with public messages when needed. Conversations can be created from public booking flows and handled in your inbox.
Toggle between internal notes and public replies based on the situation.
Bring incoming threads into the same inbox where the team already works.
Questions, answered
Do you support group chats?
Can we assign and tag inbox threads?
Can I write internal notes?
Can I filter the inbox by workspace?
Does it update in real time?
Where do customer conversations come from?
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